Message to our customers; Shared-user Distribution Service

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Firstly, we would like to thank you for your continued support throughout the last unprecedented period of time during the pandemic.

We trust that you and all your colleagues and family, remain safe and well as we hopefully start to see a gradual return to a new normal.

Whilst we continue to adhere to Government guidelines and monitor the easements of restrictions, we are very much running at a limited distribution service and some of the normal functionalities of Customer Service / Admin / PODs remain at reduced capacity.

We are sure you will appreciate that deliveries will take longer than normal, as our colleagues and driving personnel adhere to any new protocols in place at the consignee’s premises and indeed there are and will continue to be delays for the foreseeable future. We are sure you further understand that it will be quite some time before we return to a delivery service to the same levels pre-Covid 19, so we do ask you to bear with us and we all play our part in adapting to this new normal.

We will endeavour to ensure that deliveries are carried out with the minimum of delays and there will be regions that will experience longer leadtimes that what we have all been used to.

We ask you to please continue to use our Customer Service email as the preferred contact as we still facilitate colleagues to work from home, where possible.

That email address is

This is the quickest method of getting your enquiry resolved and again, please do bear with us.

Thank you and continue to remain safe and well.