COVID-19 – UPDATE AND BCP PREPAREDNESS
We would like to assure you that we are taking all practical measures to ensure that we are working as safely as possible during this period.
We have all the necessary hygiene standards in place throughout our networks, sites and workstations whilst we keep the safety and wellbeing of our staff and customers as priority consideration.
We have assembled our Crisis Management Team (CMT) to best prepare for the many possible eventualities as they arise.
We have implemented all of our safe back to work guidelines and we will be keeping up to date with HSE and Government guidelines.
We are carrying out all operations but delivery volume will dictate service to some areas.
This is an evolving situation and we will amend our plans as needed – and we will keep you updated.
Thank you for your co-operation during this time
A message to our customers
We would like to update you on service levels as lockdown restrictions start to lift and the commitment of all the Masterlink staff to continue with our very best efforts at all times.
As businesses reopen, we have seen record consignment volumes, and while these are very welcome, they challenge our ability to deliver every consignment on time and in line with customer expectations.
We anticipate that these record volumes will continue for the foreseeable future and as a result, there will be delays in making some deliveries.
While this is not the level of service we pride ourselves on, we do want to assure you and your customers that we will do our very best every day to minimise delays.
Our operations team, our drivers and our customer care colleagues are dedicated and need your support at this critical time.
Here are some simple ways in which we can partner together over this unprecedented busy period;
Despatch your consignments on lower volume days, such as Friday, Monday & Tuesday.
Have your consignments ready for collection as early as possible each day.
Enter your consignments as early as possible onto our TrackIT system.
Avoid multiple deliveries to your customers during the week.
Limit calls to our customer service colleagues and instead contact via eMail.
We would like to thank you in advance for your support as the economy starts to re-open again.
ETAs on our TrackIT System
We are delighted to inform all customers that if you have shipped your consignment using our TrackIT software, we have now updated the status to include Estimate Time of Delivery. We would encourage you to visit this new feature and hope this update enhancement will be of benefit to you and your customers
WE ARE IRELAND’S LEADING LOGISTICS, DISTRIBUTION AND SOLUTIONS SERVICE PROVIDER OF CHOICE
We pride ourselves on offering a Cost Effective, Efficient and Secure Service which is quickly and easily adapted to the diverse and ever-changing needs of our customers.
Founded in 1992 we are one of Ireland’s largest providers of customised solutions with a proven track record in customised solutions in partnership with our broad client base, focusing on many sectors from FMCG, Hospitality, Travel, Retail, Beers Wines & Spirits and Automotive After-sales.
We currently operate from a significant facility footprint spanning in excess of 1million Sq.Ft. across 12 sites providing optimised supply chain solutions across the island of Ireland.
WHY DO PEOPLE CHOOSE MASTERLINK?
OUR KNOWLEDGE & EXPERIENCE
Our customer range and product portfolio outlines our experience in the market sectors we serve.
OUR EXISTING RELATIONSHIPS
With all of the main marketshare holders in the sectors in which we operate
OUR BESPOKE IT SOLUTIONS
Providing our customers with our bespoke CMS / Consignment Management System with ease of integration with an in-house support team to manage the critical path
OUR UNCOMPROMISED SECURITY
Stock integrity as the cornerstone of everything we do
Driven by people to optimise all elements of your supply chain
On what we know we are good at, instead of pretending to be everything to everybody and concentrating instead on providing our customers with our core capability
Our flexible approach means customers’ individual needs and requirements can be catered to efficiently and professionally
Listening to our customers’ needs and building robust, scalable end-to-end supply-chain solutions
NEED TO SPEAK WITH OUR TEAM?
IF YOU NEED TO SPEAK TO OUR TEAM ABOUT YOUR BUSINESS AND ITS REQUIREMENTS, OUR SALES & ACCOUNT DEVELOPMENT TEAM CAN BE CONTACTED DIRECTLY
HEAD OF BUSINESS DEVELOPMENT
BUSINESS DEVELOPMENT DIRECTOR
CIARAN MC BRIEN
For all general enquiries please use the contact form below and one of our team will be in touch ASAP. We look forward to hearing from you.